Please read these terms and conditions carefully before using our services. To use this website, you must fully accept these terms and conditions and you agree to use this website according to these terms and conditions.
These terms and conditions are a legal agreement between you, the “user”, and Farley and Bow, for all stages of your interaction with our business; online and in person.
General
Farley and Bow own the website called www.farleyandbow.com offering clients information about nail services and a booking engine to make appointments for listed services. Lucy at Farley and Bow provides these nail services to clients.
Durations
The number of minutes each service take can be offered as guidance only. The service may last longer or shorter depending on factors including, but not limited to, the conditions of your nails and ability of your nail technician.
Making an appointment online
When booking an appointment online, we need your name, phone number and email address. Without providing these details we will not be able to confirm your appointment. We use a 3rd party reservation software company to process your appointment. As we don’t request an online deposit, we reserve the right to call you on the phone number provided and request a deposit. In the event this request is refused, we may remove your appointment from our schedule and you will receive an email communicating that the appointment will no longer be valid. You must be over the age of 16 to book an appointment. Appointments made under the age of 16 will be cancelled and non-refundable. Due to insurance only Gel polish will be performed on UNDER 18s. Farley and Bow only remove work we have performed, please ensure you arrive with bare nails on your first appointment, service my be refused if you arrive with another technicians work.
Booking fee
We reserve the right to ask for a booking fee for any booking made online, on the phone or in our salon for future dates. We reserve the right to determine the size of these fees on a case by case basis entirely at our own discretion. The size of the fee can be anywhere up to 100% of the sales value of the services booked. Booking fees are non-refundable. If you change your appointment up to 24 hours before start time we will move your deposit to your new time. If you change your appointment less than 24 hours before start time we reserve the right to cancel your appointment and keep your fee. If you cancel your booking within 24 hours you will lose your fee.
Confirmation
When you book an appointment, you will receive a confirmation email. If you don’t receive a confirmation email, please contact us at contact@farleyandbow.com.
If you wish to change your appointment, please contact us at contact@farleyandbow.com Farley and Bow is not responsible if you think you have booked but have not received a confirmation email. If this happens, we will endeavour to accommodate you as best we can, but you may have to re-visit at another time and/or date.
Accuracy of appointment details
When you book an appointment, it is your responsibility to ensure the accuracy prior to confirmation. Farley and Bow are not responsible for reservation errors including, but not limited to, dates/times and services booked. If you are unsure about anything you can contact us at contact@farleyandbow.com.
Changes
You can change your appointment free of charge up to 24 hours before start time. If you have been charged a deposit, a change to your appointment more than 24 hours in advance of your appointment will result in your deposit being transferred to your new appointment reservation.
If you change your appointment less than 24 hours before start time, we reserve the right to either ask you for a fee or cancel your appointment entirely. You may also be asked for a non-refundable fee on future bookings. If you have paid a fee and change your appointment less than 24 hours before start time, we reserve the right to cancel your appointment and we will keep your fee.
Cancellations
You must cancel your appointment more than 24 hours before start time. If you have not been charged a booking fee, you can cancel your appointment free of charge up to 24 hours before start time.
No shows
If you do not turn up for an appointment, we reserve the right to request a booking fee for future bookings.
Late arrival
If you arrive late for your appointment, we reserve the right to take any of the following actions:
We will perform the service as booked in the late start time.
We will perform a shorter version of the booked service
We will perform no service
We will re-arrange your service for another date and time.
In the case of late arrivals, we will decide what action to take from the above list entirely at our own discretion taking into account all the information we have including, but not limited to, duration of lateness, reason for lateness, how often instances of lateness have occurred, whether our there as another booking back to back, whether a similar shorter service exists, whether we were given warning from the customer of the upcoming late arrival. Exceeding the 10 minute mark will result in a cancellation.
Age Restrictions
You may be asked your age prior to your booking. We have the following age restrictions in place:
We do not perform nail services on under 16s. Under 18s we only perform gel polish services.
All under 16 year olds must be accompanied by a legal guardian or parent. ID will be required if we feel it is needed to meet any of the age restrictions mentioned. If the age is not met with our standards, the booking will be cancelled. The ID must be a standard government issue with holographic mark such as a passport, identification card or a driving license.
Accuracy of medical information
Accuracy of the medical information you provide to Farley and Bow is entirely your responsibility. If any details change, it is your responsibility to update with the new details. If no new details are voluntarily offered to us at future services, we will assume that your medical condition is unchanged from your original state of health. Medical conditions can be aggravated by services that we offer. We strongly encourage our clients to be open and transparent with their medical information so we can advise on alternative services. Clients understand there are potential for risk with each service such as but not limited to allergic reaction etc. That these outcomes are potentially out of Farley and Bows hands, Farley and Bow will endeavour to keep these risks minimal by following good practice and hygiene.
Decline of appointments
We reserve the right to reject your appointments entirely at our own discretion. Reasons for rejecting your appointment include, but are not limited to, previous instance(s) of no shows, repeated instances of lateness, abusive behaviour in the salon towards customers and technicians.
Offline appointments
We accept appointment reservations on the telephone or in our nail salon for future dates. We reserve the right to charge a deposit for the services being booked for appointments on future dates.
Aftercare
We offer clients appropriate aftercare advise relevant to their service in the salon, in our follow up messages and during your service from our technicians. If you are unsure of anything you can contact us at contact@farleyandbow.com.
Modifications & Extra-Time
We may charge you extra time by the minute for any modifications you request to your service once the service has commenced and the modification affects part of the service already performed. Modifications include:
Colour changes during a service after the chosen colour has been applied.
Nail art removal after application because you do not like it.
We may from time to time assist you with advice and suggestions, but decisions you make are wholly your final decision.
We will endeavour to accommodate all modification requests, but modification requests may be denied if we are booked back to back and the time required for the modification affects the service of the next customer. In this scenario we will complete the service as booked and you will be charged the booked price.
Complaints, fixes and repairs
You can complain about your service, service standard or anything else affecting your experience to the email at contact@farleyandbow.com.
We will repair any damage to gel or acrylic services for free within 72 hours of your appointment. We will however not repair damage for free if the damage has been caused by activities that have not followed our aftercare advice. We reserve the right to use our own discretion to decide whether the damage was caused by any activities that are likely to cause nail damage and are contrary to our aftercare advice. In this situation, we will charge a rate of £5,- per nail. Your date and time will need to be booked via email or phone and a price given for the repair. Outside of the free repair period, we will charge a rate of £5,- per nail. Your date and time will need to be booked via email or phone and a price given for the repair.
If you are unhappy with your colour or nail art, this is not covered as a free repair job. Please be advised you can mention this to your technician during your service but this may be charged at our standard ‘extra time’ rate. Fixes need to be booked in and there is no guarantee that we will be able to accommodate a fix if you complain in the salon. In this scenario, we will accommodate you at the next best convenient time for you. You are advised to book the time via email or phone to guarantee your fix time.
If you are complaining about the general standard of your service, you are welcome to attach photos to an email to provide clear evidence for our management. We may ask you for more information to help us finalise a response to your complaint. Once we receive this information, our responses will be including, but not limited to, an offer of a new service to no refund and no new service. The response you receive will be decided on a case by case basis, taking into account all the information provided by you, and will be entirely at our own discretion.
Personal Information
We collect and use your personal information to be able to enter into a contract with you to buy our services. We never collect personal information we do not need. As per the law data is collected and stored.
Changes of terms and conditions
Farley and Bow reserves the right to change these terms and conditions at our own discretion and without prior notice to you, and without liability to you or any other user. This right shall not affect the terms and conditions accepted by you upon making a booking reservation using this website.